SG0145/SG0134: Unable to get target machine

Cause:

This error occurs when there is a problem in resolving the Backup Server's name at the client side. This can be verified by running the following commands in the client machine's command prompt:

1. ping <Backup Server Name> command.

2. nslookup <Backup Server Name> command.

If the above commands work, then the Giga Vault Storage should be able to resolve the Backup Server's hostname. If the above commands fail, then check the DNS configurations on the client side and make sure that the client is able to lookup Backup Server's hostname. Also, try running the telnet <Backup Server Name> <Backup Port> (by default the Backup Port is 32004) command in the client machine. If the telnet command works (shows a blank console screen), then backup should work.

Resolution:

If the client is not able to resolve the Backup Server's hostname, try configuring the backup with the Backup Server's IP address as the server name by following the steps given below:

1. Go to the Administration -> Add/Delete peer page in the Giga Vault Storage Client web console.

2. Delete the Backup Server name from the list of Giga Vault Storage running machines.

3. Add the IP address of the Backup Server in the Add Peer. Now the IP address of the Backup Server will be listed in the list of backup servers in the Backup -> Add Backup schedule page.

4. Configure a backup using the Backup Server's IP from menu Backup -> Add Backup Schedules page.