SG0132: Invalid remote socket

Cause:

This error message occurs when Giga Vault Storage client exits or its connection is closed when the backup is in progress. Check the Client side historical backup report from the Backup -> List Backup Schedules -> Backup Summary Report(action) -> Click to view historical backup report (link). The historical backup report page will show one of the following errors:

1. 'Giga Vault Storage stopped during backup' – This error indicates that either the Giga Vault Storage process was stopped during backup or the Giga Vault Storage Client machine was shutdown/restarted while the backup was in progress.

2. 'Unable to send backup details...' - This error indicates that the socket connection was closed prematurely. Check the timeout settings in the server side NAT/Firewall settings. Sometimes an existing socket connection is closed when the socket remains idle for a specified time period.

Resolution:

1. Check the Giga Vault Storage FAQ on the same error.