Users Mailbox/folder are not listed in the "Create Exchange Mailbox Backup" page.

Cause :

Giga Vault Storage would fail to list the Exchange Users Mailbox folders for the following reasons.

1. Mailbox which was accessed does not exist in the Exchange Server or invalid logon information being used to list the users Mailbox.

2. Insufficient rights on the Exchange user mailbox.

Resolution :

Exchange Mail Level Backup requires "Full Control" access on the Exchange Server for the user account under which Giga Vault Storage service is running.

Please follow the instructions given below to grant the required access for the logon user.

For mailboxes located within a specific server

1. Start Exchange System Manager.

2. Locate your server object within the appropriate Administrative Group. Right-click it and choose Properties option.

3. In the Properties dialog, go to the Security tab.

4. Click Add, click the user or group who you want to have access to the mailboxes, and then click OK.

5. Ensure that the user or group is selected in the Name box.

6. In the Permissions list, click Allow next to Full Control, and then click OK. And make sure that there is no Deny checkbox selected next to the Send As and Receive As permissions.

7. Click Ok to save all configurations.

8. Restart the Microsoft Exchange Information Store.

Refer the following url for more details on granting the full mailbox rights on Exchange Server, http://www.petri.co.il/grant_full_mailbox_rights_on_exchange_2000_2003.htm