Description of the Error Codes Print E-mail
Resources - Troubleshooting Guide

Common Giga Vault Storage Error Codes and their corresponding description are listed below. If you require further clarification on these or if you encounter a different error code from those listed below, contact us through our contact

Error Codes What does this error code mean?
SG0083 This error occurs when :
  1. The socket connection between the Client and the Server gets disconnected due to any external force such as an Internet Link error, Intrusion Detection software, Antivirus software or NAT/Firewall Idle socket configuration. Click here for the resolution
  2. Exceeding allotted backup space in the server. Click here for the resolution
SG0198 This error occurs when the socket connection between the Client and the Server gets disconnected due to any external force such as a. Internet Link error, b. Intrusion Detection software, c. Antivirus software, d. NAT/Firewall Idle socket configuration. Click here for the resolution
SG0145/SG0134 Problem in resolving Backup Server Name and IP Address, DNS Lookup for Backup Server Name or IP Address failed. Click here for the resolution
SG0147/SG0136 Problem in connecting to Backup Server, Backup Port (32004) not opened up in NAT/Firewall or Giga Vault Storage not running. Click here for the resolution
SG0200 No drive space available in the Backup Server to continue the backups
SG0191 Active backup is suspended in the client or the Backup Server
SG0178 Exceeding allotted backup space in Backup Server
SG0180 Backup space not configured for the client in the Backup Server
SG0601 Failed to initialize the compression module to compress file contents for backup
SG0094 Unable to read the file during time of backup
SG0290 Backup schedule is active during delete schedule configuration, suspend the backup and schedule delete
SG0291 Backup schedule Restore is active during delete schedule configuration, suspend the backup and schedule delete
SG0292 Backup schedule Delete is in progress, Delete schedule updated
SG0170 Unable to send out delete request to Backup Server for deletion of backup data from client
SG0132 Invalid remote socket. Click here for the resolution
SGRP0001 No Server available for Replication. Click here for the resolution
Error Code 21 Cannot Start Giga Vault Storage or Error in Starting Giga Vault Storage. Click here for the resolution
 

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