Giga Vault Storage not able to backup over the internet

Cause:

Giga Vault Storage is not able to connect to the server on the Backup Port (default 32004).

Resolution:

1. Check the Backup Server side NAT/firewall settings. Make sure the incoming traffic on the Backup Port (default 32004) to the Backup Server is not blocked.

2. Run a quick check for the connectivity from the client with the command telnet <server name/server IP Address> <Backup port>.

3. If this command works, then the client should be able to backup to the server over the internet. If it fails, then make sure that Backup Port (32004) is open in the Firewall/NAT configuration in the network where the server is installed.