On backup completion, a message "there were no modified files" is shown though several files were actually modified

Cause:

This error might occur if files to be backed up are from a mapped drive and Automatic Directory Monitoring is enabled for the backup.

1. Giga Vault Storage client running on Windows OS can use the Windows Directory Monitoring to get a notification when a file configured for backup is added/deleted/modified.

2. These notifications are saved in the database to create the list of files that need to be backed up during the next backup schedule.

3. However, notifications are not sent by the Directory Monitoring when the files modified/deleted/updated are in a mapped drive.

4. Therefore, Giga Vault Storage will not be able to identify the changed files when Automatic Directory Monitoring is enabled for backup of files from a mapped drive.

Resolution:

1. Disabling Automatic Directory Monitoring should resolve this issue.

2. Uncheck Automatic Directory Monitoring in the Backup -> List Backup Schedules -> Edit Backup Configuration (Action for particular backup) -> Advanced Options page.

3. If the backup is already in progress, then suspending and resuming it manually will make the Giga Vault Storage list all files/folders for backup again and therefore the files will get picked up.