Problem in accessing the snapshot device while opening file

Cause:

This error appears when the Giga Vault Storage is unable to open the configured files for backup from the snapshot device, when the 'Volume Shadow Copy' option is enabled for the backup schedule. This happens if the file to be backed up doesn't exist when the snapshot is performed, but exists while Giga Vault Storage is listing the files for backup.

Resolution:

Giga Vault Storage will backup these skipped file(s) in the subsequent backup schedules

1. Check the skipped files count in the next schedule.

2. If the problem persists, try disabling the 'Volume Shadow Copy' option for that backup schedule through the Backup -> List Backup Schedules -> Edit(Action for the particular backup) -> Advanced Options page.