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GigaVaultStorage reports an error "Unable to list the Exchange mailbox users. Make sure sufficient permissions are available for the user account under which GigaVaultStorage service is running. Exchange Mail Level Backup requires the user account to have 'Full Control' access to the Exchange Server to list the mailbox users." while trying to configure mailbox level backup.
If you encounter an error while accessing "Create Exchange Mailbox Backup" page in the GigaVaultStorage webconsole, then follow the steps given below to resolve the issue:
Create a new user with sufficient rights through Active Directory Users and Computers.
Assign "Full Mailbox Access" permission to that new user.
Add that new user in the 'PluginConfiguration.conf' file located in "<SG_Home>/plugins" folder.
Add the 'MSPST MS' service by modifying the MAPISVC.INF file.
(NOTE: above 3 steps should resolve the issue in listing the Mailbox users in the "Create Exchange Mailbox Backup" page. However 'MSPST MS' service should be added in the MAPISVC.INF file to successfully backup the Exchange users mailbox).
Please refer Granting Mailbox Rights document on creating a new user and granting the sufficient rights to access the mailboxes.
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GigaVaultStorage reports an error "Unable to list the Exchange mailbox users..." when trying to configure mailbox level backup in 2007 Exchange server (64 bit) machines.
GigaVaultStorage uses Microsoft's MAPI client component installed in the Exchange Server to backup the Exchange Mailboxes. For 64-bit environment the MAPI client component is yet to be released by Microsoft. Currently, GigaVaultStorage uses its 32-bit exe to list, backup and restore the Exchange Mailboxes in 64-bit machines. To accomplish this, GigaVaultStorage 32-bit exe requires Microsoft's 32-bit MAPI client component.
Please refer Granting Mailbox Rights document to get more details.
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I cannot get GigaVaultStorage running after I upgraded my GigaVaultStorage installation from an old version to the latest version.
Please refer this online detailed help document on upgrading GigaVaultStorage and on how to recover from an bad upgrade http://www.storegrid.net/docs/storegrid/recovering-bad-multi-version-upgrade.pdf
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How is GigaVaultStorage different from other desktop backup and laptop backup products?
GigaVaultStorage is a flexible backup solution that works with your existing hardware.
Another important feature of GigaVaultStorage is the ease with which end users can configure backups and restore them, when required, without the help of system administrators. GigaVaultStorage also allows centralized administration from a Web Console (Browser based), to make it easy for system administrators to manage and monitor GigaVaultStorage deployments.
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I have given a daily backup schedule to run at 5.00 PM. But at times, GigaVaultStorage seems to be running this backup schedule at other times as well. Why?
There are two reasons why GigaVaultStorage will run a backup schedule at a time different from the configured schedule time.
When GigaVaultStorage is shutdown and restarted, it will run all backup schedules once before scheduling them at the configured time. This is to ensure that any files created/modified when GigaVaultStorage was shutdown are backed up as soon as possible.
If you selected "Attempt to run this backup every five minutes..." in Advanced options, and a backup schedule is incomplete because of various reasons (like network connection problem etc.), GigaVaultStorage will schedule the backup every 5 minutes to ensure the backup schedule is completed as soon as possible. In this case, only after the backup schedule is completed will GigaVaultStorage schedule it at the configured time.
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How does GigaVaultStorage do Open File Backups?
When GigaVaultStorage backs up a file, it can detect automatically if the file has been changed. Hence GigaVaultStorage can ensure that no file is backed up incorrectly. For files that change during a backup, GigaVaultStorage does a best effort attempt continuously (in the background) until the backup for the file succeeds. In a desktop/laptop environment this strategy almost never fails. However, it is important that GigaVaultStorage be allowed the requisite permission to access the file(s) that are to be backed up. For example, Microsoft Outlook cannot be backed up if it is open as GigaVaultStorage cannot access the requisite files (Please click here to understand how GigaVaultStorage works around this problem). The best way to handle open file backups is to use use the Microsoft's Volume Shadow Copy Service. Please note that, Since 2.2 Release, GigaVaultStorage supports Volume Shadow Copy Service based open file backups in Windows XP/2003/Vista OSes. By default, Volume Shadow Copy
service based backup is enabled when you configure a backup schedule. You can change this settings from the "Advanced Options" in the backup schedule configuration page.
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Can the GigaVaultStorage Client be installed on a NAS file server?
GigaVaultStorage can be installed on Linux or Windows based NAS servers. It is possible to backup a NAS file server. If GigaVaultStorage cannot be installed on a NAS filer, it will be possible to install GigaVaultStorage on a PC, mount the NAS server and then back it up. In the case of NAS file servers, open file backup may not happen if a file is being continuously modified by an application. In Windows Storage Server, it is possible to use the Volume Shadow Copy feature to support Open File backups. In NAS filers where files are not modified continuously GigaVaultStorage's open file backup should suffice.
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What type of encryption does GigaVaultStorage use to secure the data being backed up? How secure is my data?
GigaVaultStorage uses the Blowfish encryption algorithm. You can get more information about blowfish algorithm at http://www.schneier.com/blowfish.html
Excerpts from the blowfish website:
"Blowfish was designed in 1993 by Bruce Schneier as a fast, free alternative to existing encryption algorithms. Since then it has been analyzed considerably, and it is slowly gaining acceptance as a strong encryption algorithm".
GigaVaultStorage will support other encryption algorithms as options in the future. As such your data is very secure as blowfish based encryption has never been broken before.
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What happens if I forget my backup encryption password?
Whoops! If you forget the backup encryption password, then there is no known way to decrypt your backed up data. So it is recommended that you write down the backup encryption password in a safe and secure place.
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Why does GigaVaultStorage restart automatically even after I shut it down?
During installation, GigaVaultStorage also installs a separate application called GigaVaultStorage Tray. This application appears as an icon in your Windows Tray. If you want to stop the GigaVaultStorage application, you need to stop it through the menu that pops up while right clicking the GigaVaultStorage Tray. If you stop the GigaVaultStorage application in any other way, GigaVaultStorage Tray will automatically restart the GigaVaultStorage application. This feature is to ensure that GigaVaultStorage application is always running to protect your data even if it exits unexpectedly because of any bugs or other reasons.
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How does GigaVaultStorage do incremental backups?
Giga Vault Storage uses Intellidelta for Intelligent Incremental Delta Backups.
The ability to intelligently handle incremental data is a key component of any backup solution! Especially since this has huge implications on performance and infrastructural and operational costs- bandwidth and storage costs being the most crucial of these!
Intelli-Delta technology, based on the powerful & proven RSYNC algorithm, ensures that after the first 'seed' backup, only 'optimized byte level' changes in individual files & folders are backed up thereafter. Most backup software implement incremental backups in fixed block sizes (eg. 4K blocks). In effect, they divide files into blocks of a pre decided size, examine CHECKSUMS of blocks that are detected to have changed and retransmit the changed blocks!
Intelli-Delta technology goes one, actually, two steps further. It does not implement pre decided block sizes as this is often sub-optimal. For a small file, the block size may be too large and hence translate to a larger amount of data being sent than what's required. For very large files, a small block size translates to performance degradation. The algorithm decides on individually optimal block sizes for every single file after taking into account the original file size. This ensures that for each file, changes are examined at an 'optimized byte level'.
Additionally, Giga Vault Storage also leverages RSYNC's powerful ROLLING CHECKSUM feature - going one more step ahead of conventional approaches to incremental backups.
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When I click on GigaVaultStorage Web Console, I am redirected to a search/directory page. Why does this happen and how do I get around it?
Some toolbars and related software can take over your browser window even if you don't want them to! Uninstalling them usually solves the problem. Alternatively, you could manually type in the URL in your browser's address bar: http://machine-name:6060 where "machine-name" is the name of your machine, eg. http://joe:6060
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If I shut down and restart GigaVaultStorage after a period of time, will GigaVaultStorage automatically detect modified files and newly created files and back them up?
It depends on the settings you've selected when creating the backup schedule. GigaVaultStorage will automatically detect all the modified and newly created files and back them up after a restart if:
You selected the continuous backup option
You selected the ‘run every __ hours __minutes” option. In this case, GigaVaultStorage will run this schedule whenever it restarts, and thereafter schedule the next backup after the period you’ve selected.
You’ve selected the “Run this Backup each time GigaVaultStorage restarts” option in Advanced Options
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I need to backup a large amount of data over the internet and its taking too much time. Is there a better way?
Yes there is! Typically, your first backup takes the longest time/bandwidth. Thereafter, if you've enabled incremental backups (which you should be doing if you're backing up online), only changes in files/folders are backed up. These incremental backups consume lot less time & bandwidth! GigaVaultStorage has a feature that allows you to take the first 'heavy' backup locally to say, a USB Disk (which we can ship out), ship the drive back to us so that we can move the data to our servers, and thereafter seamlessly continue with incremental backups directly to the remote server. Details on using this feature are covered under the section 'Local to Remote Data Migration' in the Help Documentation.
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I had backed up my data from my laptop to a server. But now I don't have my laptop (original machine) anymore. How do I restore my old data to my new machine?
If you want to restore your data from a new machine (new laptop), you can install GigaVaultStorage on the new machine with the same GigaVaultStorage ID you used before. And you will first need to restore your Client configurations from the backup server before you restore your data from them (the backup servers). You can do this from the Restore -> Disaster Recovery page in the GigaVaultStorage client webconsole. Once your configurations are restored, you can restore your data from the Restore menu. Note that you will have to authenticate your new GigaVaultStorage with the server before the server will allow you to connect.
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Sometimes when I try deleting an existing backup schedule, it takes a lot of time. Why is this?
While deleting a backup, GigaVaultStorage tries to connect to the server machine to delete the backed up data. So, please verify that the server is accessible from the client machine. The delete operation will be scheduled every 5 minutes. If a backup could not be deleted because of some reason (the backup server being down permanently, etc.) then the delete operation will be rescheduled every 5 minutes. There is no way to cancel the delete operation. It will be scheduled again even when GigaVaultStorage is stopped and restarted. In a 'not so ideal' situation, you could use the "Delete Backup Schedule even if the server is down" option from the "Delete Backup Data/Schedule" page. The backup configuration will be deleted from the client side in the next delete schedule, ie about 5 minutes. Please note that the backed up data in server might not be deleted by selecting this option.
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I have backups scheduled in my laptop for a certain day and time. If the backup server is unavailable at the scheduled backup time, how do I ensure that GigaVaultStorage in my laptop runs the backup as soon as the backup server comes on?
Simply ensure that the " Attempt to run this backup every 5 minutes in case of non completion because of a problem (Network error etc.) " box is ticked when you configure the backup schedule. This option is part of the 'Advanced Options' that can be configured by clicking the 'Advanced Options' button under Step 5 (Scheduling) in the 'Backup-->Add Backup Schedule' menu.
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What are 'additional full backups' and why do I need them?
Typically, you would take a first full backup and incremental backups thereafter. This way, only changes in files/folders are backed up during future backups. However, in some cases, you may prefer to take a full backup every once in a while for various reasons. GigaVaultStorage supports this as well. Once you've decided your incremental backup schedule, select the"Configure additional full backups" option and configure your full backups as required. This option is a part of the 'Advanced Options' that can be configured by clicking the 'Advanced Options' button under Step 5 (Scheduling) in the 'Backup-->Add Backup Schedule' menu.
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How do I delete files & folders that I've backed up but no longer need. I've deleted them on my machine - but they're still taking up space on my GigaVaultStorage server?
GigaVaultStorage does not delete backed up files automatically when they are deleted in the client machine. Instead GigaVaultStorage will backup the fact that the files are deleted and the backup server will tag the files with that information. But GigaVaultStorage WebConsole UI provides a way to delete files permanently from the server. Please check the "Backup->Permanently Delete Files From Server" section in the GigaVaultStorage help documentation to learn more about how to delete backed up files permanently from the server. Future releases of GigaVaultStorage will have a feature to automatically delete files permanently from the server after a configurable time period.
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I tried the Internet Explorer Settings preconfigured backup. While I expected it to just backup my bookmarks, it seems to be backing up a whole lot more?
The IE Settings backup is configured to backup all related to IE - history, temp files, security settings, etc - so if you need to restore, you get your IE exactly as it was earlier. If you wish to only backup the bookmarks file, you simply need to configure this as any other file backup after manually selecting the file.
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Can GigaVaultStorage work in any Linux distribution?
GigaVaultStorage is well tested on Redhat 8.0, Redhat 9.0, Fedora Core 3, Fedora Core 4, Mandrake 10.x, SuSE 9.x, Debian 3.x, Ubuntu 5.x. We expect GigaVaultStorage to work in most flavors of Linux if the installation of GigaVaultStorage goes through fine. During installation GigaVaultStorage compiles its own bundled Apache and PHP. So GigaVaultStorage installation will require the following packages to be installed in the Linux system: make, gcc, g++, libc6-dev, libxml2, libxml2-dev and libstdc++5, bison, flex. If you want to try a linux distribution, we suggest that you try the GigaVaultStorage build (Redhat, Debain etc.) which is closer to your target system. If your installation is not successful, please contact us at help@gigavaultstorage.com for help.
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I know GigaVaultStorage works across Windows, Linux, Mac, FreeBSD operating Systems. Does that mean the backups and restore can also be done across different operating systems?
Yes, GigaVaultStorage not only works across different operating systems, it is also interoperable across the supported operating systems. That is, you can backup your Mac OS X to a Windows or Linux OR backup your Windows to a Linux or Mac OS X and so on. The only limitation is that when you restore your data to any client machine (other than the originator machine), the new client machine has to support the same matching endian byte order. For example, a Mac OS X can backup to a Windows. But the backed up data has to be restored by only another Mac OS X system. This is because the blowfish encryption algorithm GigaVaultStorage uses is based on the endianess of the machine. If all the different machines are based on Intel processor, then there should not be any problems with the restore across operating systems.
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When I try to login to the GigaVaultStorage Web Console, I receive the following error message "The requested address is not valid in its context"?
Usually the error "The requested address ..." occurs when the GigaVaultStorage webconsole fails to communicate the GigaVaultStorage application.
- If your system is configured with any firewall settings, please add the following to your firewall exception list.
- <GigaVaultStorage_Home>\apache\Apache.exe
- <GigaVaultStorage_Home>\bin\SGTray.exe
- <GigaVaultStorage_Home>\bin\StoreGrid.exe
- TCP Port 32005
- If the previous step did not help, disable your firewall and try logging in to GigaVaultStorage webconsole.
- Also try logging in to GigaVaultStorage webconsole with some other browsers.
- In IE browser this error also occurs due to the following reasons.
- When "Include all local(intranet) sites not listed in other zones" option in "Tools -> Internet Options -> Security -> Local intranet -> Sites" is disabled.
- And if the privacy settings is set to "High" in "Tools -> Internet Options -> Privacy" tab.
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The menu bar is missing from the GigaVaultStorage Web Console?
This problem comes when javascript is disabled in the browser. To solve this enable javascript in your browser and try using the GigaVaultStorage webconsole.
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I am getting "Unable to send backup details to server <server name>. An operation was attempted on something that is not a socket." error when running large number of files/Exchange Server/MS SQL Server/other plugin backup jobs. What to do now?
This problem occurs when the socket connection to the backup server from the client is disconnected for reason. When the connection between the client and the backup server is lost, the GigaVaultStorage client will automatically try to reestablish the connection and proceed with the backup from where it left off. However, if the client is not able to reestablish the connection after several attempts, then this error message is thrown In such a scenario, check the elements (NAT/firewall/Router) in the network and see if they are closing the connection for some reason.
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GigaVaultStorage doesn't seem to run properly after upgrading Windows to Vista.
If GigaVaultStorage was installed in an older version of Windows and then if the OS was upgraded to Vista, GigaVaultStorage may fail to run. If this is the case, then install the same version of GigaVaultStorage again on top of the existing installation.
Another reason for this could be that if GigaVaultStorage is installed under C:/Program Files in Vista, then make sure you run GigaVaultStorage with the option "Run as Administrator". The reason been, Vista allows an application to access the 'Program Files' folder only when run as an administrator user. You can enable the 'Run as Administrator' option for the <GigaVaultStorage Home>\bin\StoreGrid.exe application through it's file properties dialog through 'Compatibility' tab -> 'Privelege Level' -> 'Run this application as administrator' option. If you don't have administrator access or if you don't want to run GigaVaultStorage under the administrator account, make sure you install GigaVaultStorage under your user account folder or other than the 'Program Files' folder.
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Error while dumping the Exchange Mail Boxes. Unable to create the PST file [or] "No new/modified files for backup"
This error might show up when 'MSPST MS' service is not configured in the Exchange Server.
Add the 'MSPST MS' service by modifying the MAPISVC.INF file.
The MAPISVC.INF file should have the information of the Microsoft Personal Folder store service. If this file does not have this information, then the Exchange Mailbox dump will fail with an error indicating that it was "Unable to create the PST file" [or] "No new/modified files for backup".
The MAPISVC.INF file is usually located in the Windows system directory (e.g.C:\Winnt\System32\ or C:\Windows\System32\).
Verify the file has an entry for the Microsoft Personal Folder store service. You can determine this by looking for the following information. If this information is not in the file then you need to add it in the proper sections:
[Services]
MSPST MS=Personal Folders File (.pst)
[MSPST MS]
Providers=MSPST MSP
PR_SERVICE_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_SERVICE_SUPPORT_FILES=mspst.dll
PR_SERVICE_ENTRY_NAME=PSTServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PR_PROVIDER_DLL_NAME=mspst.dll
PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_DISPLAY_NAME=Personal Folders
PR_PROVIDER_DISPLAY=Personal Folders File (.pst)
For more information about the format of the MAPISVC.INF file see the following Microsoft article:
http://support.microsoft.com/kb/294470
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Dump location does not have enough space to export the PST file
This error will occur when the dump location configured for this backup schedule doesn't have enough free space to store the *.PST files. To resolve this, increase the free space or cleanup the used space for the drive which is configured as dump location for this backup schedule. Location configured for dump process can be viewed from 'view backup configuration' of that backup schedule in the Backup->List Backup Schedule page in the client web console.
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Error while creating the dump location <Dump_Location>
When the configured dump location for that particular backup schedule is not accessible or GigaVaultStorage does not have enough permission to access the directory, then this error might occur. Make sure that the dump location drive exist in your GigaVaultStorage client. If that drive exist, provide enough permissions to the user under which GigaVaultStorage is installed to be able to write to the location.
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Users Mailbox/folder are not listed in the "Create Exchange Mailbox Backup" page.
GigaVaultStorage would fail to list the Exchange Users Mailbox folders for the following reasons.
Mailbox which was accessed does not exist in the Exchange Server or invalid logon information being used to list the users Mailbox.
Insufficient rights on the Exchange user mailbox.
Exchange Mail Level Backup requires "Full Control" access on the Exchange Server for the user account under which GigaVaultStorage service is running. Please refer Granting Mailbox Rights document on creating a new user and granting the sufficient rights to access the mailboxes.
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I get the error "Windows Server Backup is not installed in your System. Please install and try again." When trying to backup system state in Windows 2008.
GigaVaultStorage uses Windows server backup utility to backup the system state in Windows 2008. If this utility is not installed then you will get this error. Please refer the System State backup trouble shooting page to get more details.
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