A flexible data backup program that works with your existing hardware

Windows Mail Restore

Overview

To restore the backed up Windows Mail settings, contacts (WAB), calendar, emails etc., Windows Mail application should be closed properly before proceeding with the restore. Ignoring this might cause problems in restoring the files/folders backed up by GigaVaultStorage.

Restore Options

Restoring the entire Windows Mail

Follow the steps below to restore Windows Mail Completely.

Step 1: Ensure the following settings for a regular Windows Mail restore:

Set restore location as "Original Location".
Set restore option as "Overwrite existing file with restored file".

Step 2: Registry file will be restored to the location

{SG_HOME}\data\WindowsMail\{userName}. Right click the registry file and click "Merge". If it prompts for UAC (User Account Control), then Click "Continue". Click "Yes" in the message box prompt that follows next.

To Restore Mails Only

Follow the steps given below to restore your mails:

Step 1: Go to the restore tree of the particular backup that you want to restore and type *.eml in restore filter and Click "Go".

Step 2: Then select restore location as "Alternate Location" and provide the new restore location.

Step 3: After the restore has been successfully completed, open Windows Mail. Go to "File" menu and select import -} Message (file -} Import -} Message).

Step 4: The wizard that opens will ask you to select the format type of mail you would like to import. Select "Windows Mail 7" and Click "Next".

Step 5: It will ask for the location from which the mail is to be imported and select the location where you have restored the .eml file and click "Next". The mail folders will be listed and Click "Finish" to import the mails.

To Restore Windows Mail Accounts

Follow the steps given below to restore the Windows Mail account settings:

Step 1: Go to the restore tree of the particular backup that you want to restore and enter *.oeaccount in restore filter and Click "Go".

Step 2: Restore the whole tree that is listed to the "Original Location" with the option "Overwrite Existing File".

To Restore Windows Contacts

Follow any of the restore procedures given below to restore the Windows Contacts completely:

Restore Procedure #1:

Restore the "Contacts" folder listed in the restore tree with the option "Overwrite the existing file with the restored file".

Restore Procedure #2:

Step 1: Go to the restore tree of the particular backup and type "*.contact" or "*.group" in the restore filter and click "Go".

Step 2: Restore the tree listed to the "Original Location" with option "Overwrite Existing File".

To Restore Windows Calendar

Follow any of the restore procedures given below to restore the Windows Calendar completely.

Restore Procedure #1:

Restore the "Calendar" folder listed in the restore tree with the option "Overwrite the existing file with the restored file".

Restore Procedure #2:

Step 1: Go to the restore tree of that particular backup and type "*.ics" in restore filter and click "Go".

Step 2: Restore the tree listed to the "Original Location" with the option "Overwrite Existing File".

To Restore Windows Mail Settings

Follow the steps below to restore the Windows Mail settings such as

*.mail rules and mail views

*.Junk mail settings[Safe Sender List and Block sender list]

*Other Windows mail settings

Step 1: Go to the restore tree of the particular backup and type "*.reg" in restore filter and click "Go".

Step 2: Restore the tree listed to the "Original Location" with the option "Overwrite Existing File".

Step 3: If you restore the *.reg file to the original location, then it will be restored in the {SG_HOME}\data\WindowsMail\{UserName}\WindowsMailBackupFile.reg.

Step 4: Right click registry file and click "Merge". If it prompts for UAC, click "Continue". Click "Yes" for message box prompt that follows next.

Trouble shooting Tips

Message Not Found

Cause 1: This Problem occurs when a particular email (.eml file) is deleted by the user and the status of deletion of that mail is not updated in the Windows Mail database. This Problem commonly occurs when backup is done while Windows Mail application remains open. Windows Mail logs each and every transaction in a log file and later updates it to the database file. Normally, windows Mail database file is updated from log files When Windows Mail is shutdown. When the backup is done at this time where transaction is still held in the log file and yet not updated to windows Mail database, then restoring this backup can lead to an error: 'Message not Found' when the user tries to open a mail that had already been deleted.

This may happen if any of the following operations was performed earlier:

Deleting Mail(s)
Moving Mail(s) to any other folder

Solution: To get rid of this error message "Message not found", you may follow any of the resolution strategies given below:

Solution #1[Recommended]: Restore Windows Mails (*.eml files) to an alternate location and follow the restore procedure given for "To Restore Mails Only".
Solution #2: Restore windows mail backup with option "Include Deleted Files". NOTE: All the deleted mails will be restored.

Windows mail shows the error "The message store has been corrupted by an application external to Windows Mail. Windows Mail has been able to successfully recover from the corruption."

Cause : Sometimes after restore when Windows mail is started, it might throw this error This happens in rare situations.

Solution : Go ahead and allow the Windows Mail to recover the corrupted database files.

Limitations

While restoring Windows Mail with option "Include Deleted Files", then it will restore the deleted mails and moved mails. Moved mails might be duplicated in the destination and source.