Test connectivity to Backup Server
Overview
With this feature you can check the connectivity from the client to the Backup Server. It also checks the various settings in the backup server to identify if the client can backup to the backup server.
Test connectivity to Backup Server
This feature checks for the following:
DNS lookup - It checks if the client can resolve the backup server's hostname (FQDN). If this check fails, then check the DNS server in the client's network and make sure there is an entry for backup server's hostname. If the backup server has a static IP then try using that IP instead of the hostname. Telnet & Ping - It checks if the client is able to reach the server on the configured backup port. If this check fails, make sure the backup server is online and GigaVaultStorage is running on it. Make sure that this client is configured with the same Backup Port number as the backup server. You can check the backup port from the <Ports Server="xxxx" entry in the SGConfiguration.conf file in the conf folder under GigaVaultStorage installation directory. Also make sure that the firewall on both the client and the server side allows TCP/IP traffic from client to the server on the above port. Server Type - This checks if the server connected to is a backup server or a replication server. Clients can restore files from the replication server. Clients cannot backup to a replication server. GigaVaultStorage Edition and Version - It checks the compatibility between GigaVaultStorage editions/versions running in the client and the server. Client running SP edition cannot backup to a server running Pro Edition and vice versa. A client running a higher version of GigaVaultStorage cannot backup to a backup server running a lower version of GigaVaultStorage. For example, v2.2.5 client cannot backup to a backup server running GigaVaultStorage v2.2.1. Is this client available in the server - This checks if the client is already added in the backup server. If the client is not in the backup server, it will be added when the client connects to the backup server for the first time. The client will be added under the customer name that was specified during the installation of GigaVaultStorage in the client. If that customer is not available in the backup server, the client will be added under the 'Trial Customer'. License - This checks if the backup server has a valid server license installed. If this check fails, make sure a valid backup server license is installed in the backup server. MSPEU License - This checks if there are enough MSPEUs in the server for this client to backup. If this check fails, make sure enough MSPEUs are available in the server. If there are enough MSPEUs in the server, make sure the customer to which this client belongs to, has enough MSPEUs allocated or the MSPEU allocation is set to AUTO. -
Authentication - This checks if the client is authorized to backup to the server. If the client is set to 'Deny-Auto-Authorization' in the backup server, then the client has to be first authenticated with the backup server before it can start backing up. If the customer that this client belongs is set to 'Deny-Auto-Authorization', then the client has to be first added in the backup server with a password and the client needs to authenticate itself with the backup server with that password.
If the client is added to the backup server with a password, then the client has to first authenticate with the server even if the customer and the client are set to 'Allow-Auto-Authorization'.
Activated - Checks the activation status of customer/client/server.
Troubleshooting Tips
Limitations
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